My lender didn't notify me on time of a change in my mortgage payment. Is there anything I can do?

Posted on 18 June 2013 by Ivana


My TMB mortgage has gone up from £50 to £175. They havent notified me on time that the product came to an end. Is there anything I can do?

Ivana,

The only thing you can do is to contact the lender to ask them why you weren't notified prior to the change coming into effect. If they don't have a satisfactory answer, then you could submit a formal complaint.

However if the increase is because your product has come to an end, then other than seeing if they have another product for you to move onto, remortgaging to another lender is probably your only other option.

Regards,

Alistair

contact@johncharcol.co.uk

More than mortgages, talk to me about:
Financial Protection | Investments | Personal and Corporate Pensions | Home Insurance
General Insurance | Valuations | Conveyancing | Wills | Home finders

Answers provided in response to Ask the experts are based on the information provided and do not constitute advice under the Financial Services & Markets Act. They reflect the personal views of the authors and do not necessarily represent the views, positions, strategies or opinions of John Charcol. All comments are made in good faith, and John Charcol will not accept liability for them.

We recommend you seek professional advice with regard to any of these topics where appropriate.