Don't take our word for it - read what customers have to say about our service

The level of service we provide to our customers at John Charcol is really important and we’re always delighted to receive positive feedback.

Here's what some of our clients have said about us recently.

What our customers say

John Charcol

John Charcol0330 057 5173£

Cutlers Exchange, 123 HoundsditchLondonEC3A 7BU

Excellent

90%

1964 Total reviews

4.85 Average rating

  • 5

    Second experience of dealing with Scott Barron at John Charcol and again a good one. Scott was indispensable in finding a mortgage to suit specific and complex circumstances, then well supported by Louise Cheatle in seeing it through to completion. I would happily use them again and am clear on the value added by brokerages when seeking a good value mortgage.

    Posted
  • 5

    It has been an abslout peace of mind to deal with John Charcol and Harris Zubair in specific. He has helped myself and my wife to get the best mortgage deal as first time buyers and been there for us for every questions and documents we needed through out the process. Harris even helped to get us a great interest rate for the mortgage from our first offer and we really happy and would recommed to anyone with or without selfemployed to use there/his service. We would we be definatly using them for future purchases of property.

    Posted
  • 5

    John Charcol, more specifically Daniel Dordan-Pike and Reanne Monteith, provided my boyfriend and I with the best customer service we have ever received in our lives. We stumbled across John Charcoal from a Google search after we had multiple mortgage brokers tell us that my boyfriend was too much of a complicated applicant due to him being self-employed and not being able to work most of 2020 due to Covid, this on top of the fact we were first time buyers! I submitted a website enquiry late one night and the very next morning, Daniel gave me a call to discuss our case. This phone call was the most amazing first contact and Daniel explained the whole mortgage process so well and clear that I felt like I way buying nothing more than a loaf of bread from the local shop, he just made everything seem so easy and straightforward. Within a matter of days, Daniel provided us with a number of lenders that he confidently felt would accept us (even as complicated applicants). Within 2 weeks, I believe our mortgage application was submitted and it was now in the lenders hands but at no point were we left in the lerch - Daniel was in constant contact with us giving us updates on how the application was going from the lenders. Sadly, the first lender did come back and say no but Daniel was fantastic and straight away raised an appeal to have our application re-evaluated as he truly believed there was nothing for them to say no to. As well as having the appeal running, Daniel also completed a second application with our next lender of choice to ensure that no time would be lost during this stage. Luckily for us, Daniel's appeal to our first lender of choice went through and we had a mortgage offer within about 1 month of our first contact with John Charcol. Daniel was so incredible and efficient that it made us feel so secure during the entire mortgage application process. After we signed our Mortgage Deed, we were then assigned a case handler (Reanne) to help ensure that everything from then to the point of exchange went smoothly. Reanne rang me to introduce herself and once again I immediately felt secure with John Charcol by our side. Unfortunately, our solicitors were probably some of the worst you could imagine but during our entire battle with our Solicitors, Reanne was there every step of the way pushing things forward and just going above and beyond her duty to help us. Even 5 months after our mortgage application had been approved and we had paid for John Charcol's services, Reanne was still on hand helping us get through the process. She was in constant contact checking in on things, liaising with our lenders, chasing our solicitors and at one point even became our IT guru when our solicitors messed up some of our documents. Reanne was the most helpful, responsive and efficient person we have ever come across and the service Reanne provided us was nothing short of perfection. We have been in contact with a number of other employees at John Charcol (Sam Walker, Fiona Allan, Katherine Hollyoake are a few names off the top of my head) and every single one of them have been fantastic and provide us with the highest possible level of service! I am so grateful for Daniel and Reanne and I will recommend them to anyone I possibly can because their help and service has been impeccable and without them, I truly believe we would not be moving into our property! If you are looking for the best mortgage brokers, then John Charcol are the answer!

    Posted
  • 5

    Very helpful and efficient

    Posted
  • 5

    Daniel at John Charcol has given us a first class service from start to finish, his patience and advice has been instrumental to the process. I cant thank him enough.

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  • 5

    Randeep Sodhi has now helped my wife and I with 4 mortgages. He always finds us what we want and I have never considered using anyone else since our first communication. I would recommend him to anyone.

    Posted
  • 5

    Harris sorts my mortgage for me every time, he’s been super helpful as always. I don’t think I could trust anyone else to manage it, trust is really important in this instance. He always explains things so I understand my options. Which is really important when providing support and service around financial commitments.

    Posted
  • 5

    My advisor, Randeep, had helped me with a couple of purchases now and has always come up with great solutions. Highly recommended.

    Posted
  • 5

    Randeep was brilliant at explaining exactly what we needed to do for our remortgage and at finding us the right mortgage provider and rate. We're very happy with the service!

    Posted
  • 5

    Randeep Sodhi’s service was excellent every step on the way. It wasn’t the most straightforward transaction, and he was very patient and resourceful at getting things sorted. Would highly recommend Randeep in particular.

    Posted

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