Don't take our word for it - read what customers have to say about our service
When you’re choosing a mortgage adviser, it’s essential you look at what their customers have to say.
We’re always happy to hear what our customers think about our expert mortgage advice service. We also understand how valuable online mortgage adviser reviews are for prospective customers. Part of what makes us the UK’s top independent mortgage broker is the volume of positive feedback we get from our customers, many of whom also recommend John Charcol to friends and family.
We’re extremely grateful for all the feedback we receive as it’s really important to us at John Charcol that we provide every single one of our clients with the excellent service they deserve.
Read our reviews below and get in touch with us about your mortgage needs today, whether you’re moving home, a first-time buyer or need a buy-to-let, remortgage, or a specialist mortgage.
Here's what some of our clients have said about us recently:
What our customers say
John Charcol
0330 057 5173£Cutlers Exchange, 123 HoundsditchLondonEC3A 7BU
Excellent
1979 Total reviews
- 5★★★★★
Anonymous
Very good service from Randeep. Always provided me with an update when requested one. Thank you for your hard work.
Posted - 5★★★★★
Ali
Had Mortgage declined from a bank, found John Charcol online and spoke to Darren, brilliant person and guided us to a perfect mortgage @ a brilliant rate. Will definitely recommend to all family & friends.
Posted - 5★★★★★
Anonymous
Excellent service. Polite, responsive and transparent about their costs. Throughout the service they have been proactive and made things happen without putting any pressure on us. Would highly recommend them.
Posted - 5★★★★★
Anonymous
Excellent and responsive service in navigating an involved purchase.
Posted - 5★★★★★
Paul
Clear, effective and proactive advice. 2 great mortgage deals in 4 years, won’t hesitate to use them again!
Posted - 5★★★★★
Anonymous
We have used John Charcol for years and recommended to family and friends for mortgage advice. Always helpful and will search out the best option
Posted - 5★★★★★
Naomi
We received excellent customer service from everyone at John Charcol. Our circumstances weren't straight forward but Andrew worked with us to ensure we got a mortgage deal which suited our needs. We were particularly impressed with the attention to detail early on in our conversations which ensured that the mortgage process was quick and smooth when purchasing our house. Communication has been fantastic throughout. We would definitely use John Charcol in the future and are happy to recommend.
Posted - 5★★★★★
Ian
I dealt with Kathryn Toomer who arranged my mortgage. My case wasn't completely straightforward but Kat worked really hard to secure me an excellent deal with a high street bank and stuck with it over a protracted sale and purchase process. I cant recommend highly enoough.
Posted - 5★★★★★
Adam
Scott Barron was fantastic start to finish. Him and his team couldn't do enough for us. Would definitely recommend to a friend. Thank you Scott!
Posted - 5★★★★★
Simon
Randeep Sodhi was first class. Got us a very good deal with HSBC. Worked extremely hard to get it whilst holding some other offers in the background as a reserve. Many thanks Simon
Posted
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