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Don't take our word for it - read what customers have to say about our service
The level of service we provide to our customers at John Charcol is really important and we’re always delighted to receive positive feedback.
Here's what some of our clients have said about us recently.
What our customers say
John Charcol
0330 057 5173 £ Cutlers Exchange, 123 Houndsditch London EC3A 7BU
Excellent
1766 Total reviews
90%
4.85 Average rating
- 5★ ★ ★ ★ ★
NICOLAS
I honestly cannot thank Daniel Bowles enough!!! From the bottom of my heart I cannot recommend him enough- the phrase 'going above and beyond' springs to mind. After I initially had a very poor credit rating, financial issues and basically been told by every other broker that I was unable to get a mortgage any time soon, Dan actually took the time in helping me and offering me phenomenal advice/support at the drop of a hat. Without Dan I would never be in the position where I am today (a first-time buyer) and getting on the ladder. After seeing how horrible the property market can be at time (aimed at Estate Agents) Dan & John Charcol were a breath of fresh air in my first property completion as you could actually tell Dan cared about customer service and finding the right product for YOU.
Posted - 5★ ★ ★ ★ ★
A
We have been working with John Charcol for the past few years and we have been always very satisfied with great service. Thanks to Sener for his very high level of professionalism and excellent communication skills. We are very happy to recommend John Charcol to anyone requiring mortgage broker services even in complicated circumstances.
Posted - 5★ ★ ★ ★ ★
M
Excellent service from the first phone call to the final completion. Thank you.
Posted - 5★ ★ ★ ★ ★
Barry
I first started dealing with John Charcol around 9 months before our BTL remortgage actually completed. We had to try two or three different routes to get the mortgage we needed (due to a unique rental situation), so got to build a great relationship with the team, brilliantly led by Charlotte A. Charlotte was a great, prompt communicator, and each time we hit a problem, she always had an alternative avenue for us to go down. Thankfully, this persistence paid off, and we got the remortgage, raising the capital we needed for a renovation project. Thanks to Charlotte for all the support. I am very happy to recommend.
Posted - 5★ ★ ★ ★ ★
Anonymous
Great service and advice. Many thanks.
Posted - 5★ ★ ★ ★ ★
Alison
Very happy with Norbert arranging a bespoke mortgage for me. He kept me informed throughout. Reasonable price for a unique product. Highly recommended.
Posted - 5★ ★ ★ ★ ★
Adrian
This was my first remortgage with John Charcol and I will never go anywhere else. Great advice and support throughout the whole process from Cristian and Thomas. I would definitely recommend to everyone! Cristian was brilliant and helped chasing up with solicitors.
Posted - 5★ ★ ★ ★ ★
Serena
This is my second re-morgaging transaction with John Charcol, the service is incredible. Penny and Toni were very efficient, professional and very helpful all the way. Look forward to work with John Charcol in the future.
Posted - 5★ ★ ★ ★ ★
Ritchie
Excellent as always from Jack and Cristian at John Charcol. Superb advice and support throughout. A very professional and efficient service, great communication and valuable guidance on products and options, ensuring it is easy to make an informed decision. Really grateful. 10/10
Posted - 5★ ★ ★ ★ ★
Sunil
I was leasing with both Hayley & Tiara for my mortgage application. I was more than amazed with the help that was provided which went far and beyond. Really appreciate both for their support and proactiveness on this matter through out the process. Thank you both for the smooth and prompt mortgage application process.
Posted
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