Don't take our word for it - read what customers have to say about our service
The level of service we provide to our customers at John Charcol is really important and we’re always delighted to receive positive feedback.
Here's what some of our clients have said about us recently.
What our customers say
John Charcol
0330 057 5173 £ Cutlers Exchange, 123 Houndsditch London EC3A 7BU
Excellent
1788 Total reviews
- 5★ ★ ★ ★ ★
Caroline
I have now dealt with John Charcol (Lawrence Bolarinwa) for a number of years and mortgages and he and his team have always provided knowledgable and professional service. They make your life easier to ensure you get the best deal available for your specific set of circumstances.
Posted - 5★ ★ ★ ★ ★
Anonymous
Above & beyond what I expected. Friendly customer service Timely delivery Overall excellent services
Posted - 5★ ★ ★ ★ ★
Anonymous
Tried to negotiate with the banks myself but no luck. However with John Charcol's (Charlotte Adams) help I was able to get the mortgage sorted out! Can't ask for more really!
Posted - 5★ ★ ★ ★ ★
Anonymous
We've been with John Charcol for a number of years and have always been extremely happy with the service we have received.
Posted - 5★ ★ ★ ★ ★
Anonymous
Very happy with the advice and support given for our recent remortgage, particularly in our slightly unusual circumstances, and the team regularly updated us with progress. This is the 3rd mortgage they have arranged for us and the service has always been exemplary.
Posted - 5★ ★ ★ ★ ★
Nigel
Exemplary customer service keeping me informed every step of the way. Professional service at its best.
Posted - 5★ ★ ★ ★ ★
Sarah
Bruce Anderson at John Charcol has been extremely helpful in helping us renew our mortgage. He clearly set out the options available to us and was quick to respond by phone or email with any queries we had. There was a delay in completing our new mortgage due to a third party error and we are very grateful to Bruce for taking the time to resolve this for us.
Posted - 5★ ★ ★ ★ ★
Jane
Versatile, polite, hardworking. Very good service.
Posted - 5★ ★ ★ ★ ★
Hugo
Bruce is very professional, responsive and we think gives us good advice. Very happy with the service.
Posted - 5★ ★ ★ ★ ★
Saumabha
Katie quickly searched the whole of the market and confirmed that the remortgage deal from my existing lender was the best. She ensured that the switch happened smoothly. Thank you
Posted
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