Don't take our word for it - read what customers have to say about our service

The level of service we provide to our customers at John Charcol is really important and we’re always delighted to receive positive feedback.

Here's what some of our clients have said about us recently.

John Charcol

John Charcol

Cutlers Exchange, 123 Houndsditch London EC3A 7BU

Excellent

621 Total reviews

★ ★ ★ ★ ★

4.81 Average rating

  • 4

    "Very patient with us when things changed, and we had to change what we wanted."

    Posted
  • 5

    "We were kept informed of our progress with our mortgage application at all times. They were good intermediaries to the lending company."

    Posted
  • 5

    "Nahid Hussain - that's it. Look after him as he looks after us! "

    Posted
  • 5

    "Very efficient and kept us informed throughout would definitely recommend and use again "

    Posted
  • 5

    "Fantastic service."

    Posted
  • 5

    "sarita varma was a great negotiator and a lovely person aswell. She made us relaxed and obtained for us a mortgage deal we never would have managed to get ourselves. she was\r\ntotally professional throughout the experience and we would recommend her to anybody.ten out of ten."

    Posted
  • 5

    "Kept me updated and friendly\/ knowledgable people to deal with "

    Posted
  • 5

    "Lisa found a good mortgage and helped me with any extra info I needed. Chantelle kept me updated throughout the process and felt that everything was in hand and no chasing up by me required."

    Posted
  • 5

    "I used them to arrange a mortgage on a holiday let. I'm actually a finance professional so could have easily done it myself, but decided I'd rather pay John Charcol as I needed to save the time. Thus I guess you could say I would be a pretty critical reviewer (and I rarely do reviews). John Charcol did what they said they'd do, explained the options on offer, kept me fully informed throughout the process, allocated a great account handler (Georgina) and just did a fantastic job! They were all highly professional and the money I spent having them sort it all out for me was well spent. I'd recommend them unreservedly."

    Posted
  • 5

    "Great service and communication "

    Posted

Legal

YOUR PROPERTY MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON A MORTGAGE OR ANY DEBT SECURED ON IT.

John Charcol is a trading name of John Charcol Limited and its Appointed Representatives. John Charcol Limited is authorised and regulated by the Financial Conduct Authority. The Financial Services Register number is 665649. Registered in England No. 9157892. Registered office address for John Charcol Limited is 5th Floor, Cutlers Exchange, 123 Houndsditch, London, EC3A 7BU. The FCA does not regulate some investment mortgage contracts. Calls may be recorded for training and monitoring.