Don't take our word for it - read what customers have to say about our service

The level of service we provide to our customers at John Charcol is really important and we’re always delighted to receive positive feedback.

Here's what some of our clients have said about us recently.

What our customers say

John Charcol

John Charcol 0330 057 5173 £

Cutlers Exchange, 123 Houndsditch London EC3A 7BU

Excellent

90%

1833 Total reviews

4.85 Average rating

  • 5

    Special mention to Samm Walker who has organised the life cover for me and my partner. Samm was really pleasant to talk to and deal with, took the time to go through exactly what we wanted and presented us with a much better deal than we had found elsewhere. Samm did all the application for us after a quick phone-call to take our personal details, and that was that! Very quick, efficient and painless!

    Posted
  • 5

    Great service, very helpful and always kept me up to date. Affordable and got me a great mortgage deal.

    Posted
  • 5

    Steven Prior, my advisor was responsive, informative and patient. I have recommended one friend to Steven and will not hesitate to recommend Steven and John Charcol to others. A thoroughly good service.

    Posted
  • 5

    Could not recommend more. Very easy and professional, got us an amazing deal and all sorted out very quickly and with minimal fuss.

    Posted
  • 5

    I have a very good experience with John Charcoal, I really trust this company because all persons are giving the real information about the mortgage advice and they act as your family team member. They always make you feel very comfortable with your any questions you ask them. It is very worth to choosing this company, they work for the value for your money. I love all the team members of John Charcoal , specially Sophie because she is brilliant , she played a very important roll during my mortgage process.

    Posted
  • 5

    Couldn't recommend them highly enough. Alex was helpful from the very first phone call and communication was superb. We only called to make a general enquiry as we hadn't planned to pay for a broker but have not looked back since. Professionalism of the whole team gave us confidence that they would arrange everything for us. I wouldn't hesitate to recommend this company to anyone.

    Posted
  • 5

    Professional, quick efficient service. Exceeded our expectations with the start to finish service. Would not have been able to complete as quickly without them

    Posted
  • 5

    We were delighted with the very professional service we received from this Company. We were informed every step of the way in completing our mortgage. Nothing was a problem for any of their staff who handled our application, they emailed or rang to keep us informed and would highly recommend this Company.

    Posted
  • 5

    Very professional, not pushy but good follow up.

    Posted
  • 5

    Our broker Eric Appollodorus went above and beyond to help us find an amazing deal when we were remortgaging our buy-to-let. In a difficult market our hopes of finding borrowing were low, but he was able to help and the process was straightforward and confidence-inspiring. Highly recommended provider and great broker who we'll definitely work with again.

    Posted

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