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Don't take our word for it - read what customers have to say about our service
The level of service we provide to our customers at John Charcol is really important and we’re always delighted to receive positive feedback.
Here's what some of our clients have said about us recently.
What our customers say
John Charcol
0330 057 5173 £ Cutlers Exchange, 123 Houndsditch London EC3A 7BU
Excellent
1213 Total reviews
90%
4.82 Average rating
- 5★ ★ ★ ★ ★
Alistair
Nicola went above and beyond to secure us a superb mortgage deal - far better than I could have done myself! The quality of service and attention to detail was second to none - as a customer I felt totally valued. I can’t recommend John Charcol highly enough.
Posted - 5★ ★ ★ ★ ★
Anonymous
Very pleased with service received from John Charcoal as the products offered were apt taking cognizance of my needs. John Charcoal were particularly attentive and informative in the course of their service. They provided regular feedback and advice on the financial implications of alternative solutions to my needs..
Posted - 5★ ★ ★ ★ ★
nick
Just want to thank Penny for all her great work throughout our moving process. With the stress of moving I didn't once have to worry about the mortgage which was great. she was brilliant. fantastic service. many thanks, Nick and Alice
Posted - 5★ ★ ★ ★ ★
Anonymous
Excellent customer service. Great communication through the whole process. Would definitely use again and recommend to anyone looking for a mortgage.
Posted - 5★ ★ ★ ★ ★
Anonymous
I have used John Charcol's services before and was more than happy to turn to them again for help. Erin and Hayley were my contacts and they kept me informed at all stages of the process; no need for me to do any chasing. I have recommended John Charcol in the past to friends and family, and will continue to do so. Keep up the good work!
Posted - 5★ ★ ★ ★ ★
Mark
We would like to say a massive thank you to Erin Hine, Hayley Sydes & Gemma Khan from John Charcoal. They have been so incredibly helpful, patient & professional in helping us with our 2nd Mortgage - they answered every one of the many many emails we sent them very quickly and kept us informed every step of the way. They are each a credit to their business and we cannot recommend them enough.
Posted - 5★ ★ ★ ★ ★
Mr T
Huge thanks to Tim Cobb and Marina DaLomba of John Charcol for arranging and finalising a very complex mortgage for us. Highly recommended.
Posted - 5★ ★ ★ ★ ★
Dr
Fantastic service. I have had experience using John Charcol over the 40 or so years and they have always proved very helpful and competitive. This time they excelled themselves - obtaining a mortgage from my own bank, where my wife & I are Premier customers, had who had previously rejected us for owning too many properties already & being retired. John Charcol used their experience and contacts to achieve what we independently could not. Service was polite, professional, timely and not pushy. Cannot recommend more strongly.
Posted - 5★ ★ ★ ★ ★
Anonymous
I have used John Charcol on several occasions over the years. They are very efficient and I have never managed to find a cheaper rate elsewhere.
Posted - 5★ ★ ★ ★ ★
Darren
Used John Charcol on many occassions and I will continue to use them in the future . Tom Allen is very personable, really efficient and gives great advice. Thanks Tom
Posted
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