Don't take our word for it - read what customers have to say about our service

When you’re choosing a mortgage adviser, it’s essential you look at what their customers have to say.

We’re always happy to hear what our customers think about our expert mortgage advice service. We also understand how valuable online mortgage adviser reviews are for prospective customers. Part of what makes us the UK’s top independent mortgage broker is the volume of positive feedback we get from our customers, many of whom also recommend John Charcol to friends and family.

We’re extremely grateful for all the feedback we receive as it’s really important to us at John Charcol that we provide every single one of our clients with the excellent service they deserve.

Read our reviews below and get in touch with us about your mortgage needs today, whether you’re moving home, a first-time buyer or need a buy-to-let, remortgage, or a specialist mortgage.

Here's what some of our clients have said about us recently:

What our customers say

John Charcol

John Charcol0330 057 5173£

Cutlers Exchange, 123 HoundsditchLondonEC3A 7BU

Excellent

90%

2051 Total reviews

4.85 Average rating

  • 5

    Great service and advice, the specialist team Harry and Emily talked me through a range of options before we decided on the best approach for bridging finance. They really know their market and are extremely client- responsive. SC

    Posted
  • 5

    Finally in our forever home thanks to the first class service provided by Jordan Tomlinson and John Charcoal. A complicated expat mortgage with many other brokers turning us down at the first phone call. Jordan took her time to understand our personal circumstances and offered much needed reassurance and support throughout every step of the way. Forever grateful!!

    Posted
  • 5

    Kevin Lachasseigne and Fiona Allan were amazing. My mortgage journey was challenging as the owner had made changes in the property without having building regulations certificate and the mortgage was initially declined. The estate agent was not helpful so I had to work with the owner directly to get this done. To make things worse, the lender was giving us conflicting instructions every day, delaying the process to the extend that the owner put the house back in the market. Fiona and Kevin escalated the matter with a formal complaint, going the extra mile liaising with the senior team of the lender, while trying to reassure the estate agent. We finally got the mortgage approved 6 months later. Everyone thought that this was a lost case at some point, but it was our determination, the hard work and resilience of Fiona and Kevin who made this happen. It was very stressful for all of us, but I can imagine how draining is to go through this for every client. I really can’t thank them enough for all the efforts and care during this journey that got me finally in my first home!

    Posted
  • 5

    Excellent support from Shaahid Quinn and Katherine Hollyoake. My mortgage setup wasn't easy as i was overseas for the majority of the time and they made the process as easy as possible and secured a product that I'm very happy with, well worth the cost.

    Posted
  • 5

    Bruce Anderson, our long-standing mortgage adviser, was able to expedite two mortgage renewals both of which were completely without hassle, even in this ever-changing market. It speaks volumes about having an adviser who knows and understands his clients.

    Posted
  • 5

    We were delighted with the advice we received from Randeep. The remortgage process on the flat was straightforward and we completed as planned. Thank you Randeep and the team at John Charcol.

    Posted
  • 5

    John Charcol have been amazing, they have the specialest knowledge, expertise and infrastructure to make the purchase of your dream property possible. My deal was complex and challenging, yet JC presented it in a simple way that made perfect sense. They provided support through the whole of the process and communicated with all parties quickly and efficiently. I can't recommend enough anyone considering John Charcoal to assist in a property purchase. There is a reason they one of the best mortgage brokers in the UK. wishing my best to all the team at John Charcol.

    Posted
  • 5

    You guys are great! Thank you Perfect Agent for connecting us!

    Posted
  • 5

    Thanks to Jordan and Holly for tirelessly progressing my mortgage. Exceeded my expectations by some way.

    Posted
  • 5

    The team at John Charcol are just brilliant Emily Gould and Tiara Hardy go beyond the extra mile . They do what it takes to get everything across the line . I would highly recommend them both Phenomenal service and support Thank you Tiara Emily and the team

    Posted

Sign Up to Our Newsletter

Receive our email newsletter and keep up to date on the current condition of the mortgage market alongside product news that may be of interest to you.

You are currently offline. Some pages or content may fail to load.