What our customers say

The level of service we provide to our customers at John Charcol is really important and we’re always delighted to receive positive feedback.

Here's what some of our clients have said about us recently.

John Charcol

John Charcol

Cutlers Exchange, 123 Houndsditch London EC3A 7BU

Excellent

585 Total reviews

★ ★ ★ ★ ★

4.81 Average rating

  • 5

    Both Steven Prior and Matthew Daly were superb and went the extra distance to get our application processed before the festive period, and kept us informed throughout. We commend the service they provided, with our thanks.

    Posted
  • 5

    Excellent service from start to finish. Thank you. We would definitely recommend the team at John Charcol, and their partners.

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  • 5

    Faced with the over demanding requirements of the existing remortgage regulatory regime, and a very disappointing experience with several banks, we reached out to John Charcol- and Angela Darko- to see what could be done. After assessing our situation, Angela talked us through options and made a recommendation with which we agreed. Angela's knowledge of the market and how to secure an excellent mortgage deal was exemplary.

    Posted
  • 5

    I had the pleasure of Angela Darko as my consultant who deserves an award for outstanding service. The details of my mortgage she explained with clarity. Her expertise is second to none. Patient, efficient and knowledgeable. As a result, the process was seamless. Thank you!

    Posted
  • 4

    fairly straightforward

    Posted
  • 5

    Very professional service with all the representatives I had contact with.

    Posted
  • 4

    We had a very good mortgage advisor Donna-Gail Linsdell

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  • 5

    They were extremely patient with a complicated mogage, kept me informed throughout the process, ( huge praise for Helen), and got me the best deal on the market.

    Posted
  • 4

    Excellent communication throughout the process.

    Posted
  • 5

    Great service from staff that are focused on getting a good result, good communications, good products and an understanding of my needs as a customer.

    Posted

Legal

YOUR PROPERTY MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON A MORTGAGE OR ANY DEBT SECURED ON IT.

John Charcol is a trading name of John Charcol Limited and its Appointed Representatives. John Charcol Limited is authorised and regulated by the Financial Conduct Authority. The Financial Services Register number is 665649. Registered in England No. 9157892. Registered office address for John Charcol Limited is 5th Floor, Cutlers Exchange, 123 Houndsditch, London, EC3A 7BU. The FCA does not regulate some investment mortgage contracts. Calls may be recorded for training and monitoring.