Don't take our word for it - read what customers have to say about our service

The level of service we provide to our customers at John Charcol is really important and we’re always delighted to receive positive feedback.

Here's what some of our clients have said about us recently.

What our customers say

John Charcol

John Charcol 0330 057 5173 £

Cutlers Exchange, 123 Houndsditch London EC3A 7BU

Excellent

1083 Total reviews

90%

4.81 Average rating

  • 5

    Very capable, knowledgeable and professional People. My adviser kept trying until a lender accepted in principle and made offer

    Posted
  • 5

    Jordan and Molly have helped us in anyway they could. Always there if we needed anything and very quick to respond. They have answered any question we have asked and have always kept us in the picture. Couldn't of asked anything else. Thank you. I would recommend John Charcol to anyone especially if Jordan and Molly are helping.

    Posted
  • 5

    This is the second time I have used a John Charcol broker and again I was very pleased with the service. Mandeep Rai provided us with excellent advice on the best deal and ensured the process was as smooth as possible.

    Posted
  • 5

    Outstanding Service. As first time Buyers we were particularly nervous but this was all put to rest by our Broker. He walked us through the entire process to give us a level of understanding that was void of all jargon surrounding the huge financial commitment Mortgages demand. He met all deadlines he set for us regarding legal documentation being sent out or telephones to be made. John Charcoal will be our first point of call for any future dealings our Mortgage requires. Our Broker was a gentleman by the name of Hailey Kow and he was professional, honest and polite. I extend a great thanks for all services provided by John Charcol.

    Posted
  • 5

    Sergio and Sophia were a pleasure to deal with. Always keeping me up to date with my mortgages progress. Thank you Stevie

    Posted
  • 5

    They were brilliant - can’t thank Stephen enough, he was great!

    Posted
  • 5

    Everyone involved was excellent from Harris in obtaining the mortgage to Iain and a real shout out for Ann who helped move the transaction to a quicker completion and managed to manage the lawyers concerned who were a bit tardy. Being a lawyer myself I was really struck at how good the service delivery was , indeed it surpassed my expectations. I will recommend John Charcol in the future, it is rare to get a team of people in different offices where their is no weak link. Indeed the service was seamless,. Also the mortgage I obtained was one other brokers said was not possible. So they really do have the products available which others may not have.

    Posted
  • 5

    Reena and her colleagues kept us informed of the progress of our application throughout the process even letting us know when there would be no updates for a few days. This really takes out any worry and stress from the whole business of applying for a mortgage. We were never left wondering what was happening. The people we dealt with were helpful and professional but also very friendly and human.

    Posted
  • 5

    Very efficient handling of case and extremely well managed by Michael Williams

    Posted
  • 5

    Great experience with John Charcol both as first time buyer and arranging remortgage. My advisor Matt Daly has been outstanding, taking care of every detail with such professionalism and never too busy to answer questions. Very much recommend John Charcol for finding the best deals and for the peace of mind.

    Posted

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