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Don't take our word for it - read what customers have to say about our service
The level of service we provide to our customers at John Charcol is really important and we’re always delighted to receive positive feedback.
Here's what some of our clients have said about us recently.
What our customers say
John Charcol
0330 057 5173 £ Cutlers Exchange, 123 Houndsditch London EC3A 7BU
Excellent
1145 Total reviews
90%
4.81 Average rating
- 5★ ★ ★ ★ ★
Dave
I had the unfortunate experience of working with a very demanding and problematic lender new to both myself and JC. The total time to complete on this purchase was in excess of 30 weeks, but despite numerous issues and complications JC's communication and levels of professional commitment to driving the process forward never wavered. A massive thanks guys!
Posted - 5★ ★ ★ ★ ★
Elizabeth
Efficient straightforward and very helpful. All the stress of finding a suitable mortgage product was removed. Thank you!
Posted - 5★ ★ ★ ★ ★
Sarah
Nicola Jones and Cristian Lupu were helpful , friendly, efficient and pro-active in arranging the right finance deal for me. This is the second time I have used John Charcol and their customer service is excellent.
Posted - 5★ ★ ★ ★ ★
David
I went to John Charcol because I had issue getting mortgage for an off-plan assignment of contract. Sener Topal took the case and worked diligently. He was efficient, responsive and quick to the point. Not only he helped me secure the mortage, he also helped liasing with the developer to ensure all necessary assessments done in time. He did much more than just a mortage broker (in contrast my laid back lazy solicitor was just sitting around waiting things to happen). I would highly recommend Sener and the John Charcol!
Posted - 5★ ★ ★ ★ ★
Anonymous
Great availability of products, sound advice & superb client service. My thanks to Matt Daley & Louise Cheatle.
Posted - 5★ ★ ★ ★ ★
Charlie
This is my 2nd time where Steven Prior has sourced the right mortgage deal for me, after a fantastic experience 2 years ago. I would whole heartedly recommend Steven to my contacts and will continue to deal with him in the future. His manner is professional, is clearly very well informed and knowledgeable and was always readily available to speak either via email or on the phone.
Posted - 5★ ★ ★ ★ ★
Mercedes
An absolutely fantastic service provided by Penny Mathers and Fiona Allan from beginning to end; the whole process was effortless. Penny was very knowledgeable and highly professional with a good understanding of our needs. The process was extremely smooth right upon until completion day. Highly recommend John Charcoal Ltd
Posted - 5★ ★ ★ ★ ★
Michael
I have used them for many years and have always been happy with their service.
Posted - 5★ ★ ★ ★ ★
Anonymous
Rob Setter has been very professional,helpful and quick to reply to any queries.
Posted - 5★ ★ ★ ★ ★
Anonymous
The service provided by Matthew Daly is superb. Thoroughly professional, very knowledgefull and approachable and a very nice chap. The whole transaction was very smooth with good back up from his colleagues. Matthew found a good deal as expected and has also arranged finance for me previously. Fully recommended.
Posted
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