Don't take our word for it - read what customers have to say about our service

The level of service we provide to our customers at John Charcol is really important and we’re always delighted to receive positive feedback.

Here's what some of our clients have said about us recently.

What our customers say

John Charcol

John Charcol 0330 057 5173 £

Cutlers Exchange, 123 Houndsditch London EC3A 7BU

Excellent

975 Total reviews

90%

4.81 Average rating

  • 5

    This is the second time I have used John Charcol to re-mortgage and each time the process has been as smooth as possible. After the initial paperwork had been collated and sent to them they arranged the dissemination of these documents and everything progressed to a very satisfactory conclusion. Probably be back in three years time.

    Posted
  • 5

    Sener Topal has been reliable, clear, efficient and helpful explaining everything in terms that I understood, without ever being patronising. He seemed always available even during unsociable hours throughout the mortgage process. I'm extremely grateful for the level of support I received. I have no hesitation in recommending Sener and this service.

    Posted
  • 5

    Sarah Norman finds good deals even in difficult situations involving expats making it possible to achieve what we wanted.

    Posted
  • 5

    Have helped me with a development loan and remortgage on a complex new build - great quality responses in a timely manner from everyone on the John Charcol team!

    Posted
  • 5

    Very cooperative and helpful throughout the whole process. I would thoroughly recommend.

    Posted
  • 5

    Sener was always helpful, pleasent and profesenal.

    Posted
  • 5

    Extremely helpful staff in all respects from telephone calls to finding a very good deal with lowest interest mortgages

    Posted
  • 5

    For the excellent, profesional and seamless way that Sarita Varma successfully arranged a remortgage for our property from first contact to completion. Please see following the e-mail sent to Sarita on completion of the re-mortgage:- Dear Sarita, Thank you for your confirmation of completion, and we wish to thank you so very much for the excellent service you have give us in the whole process of securing this re-mortgage. I can only say how much of a pleasure it has been to experience your professionalism and expertise throughout the process. I would really hope that you will be able to assist us to secure a more attractive deal from the Ipswich BS prior to the current fixed rate expiring. Please feel fee to make contact at the appropriate time when this will be applicable. I confirm as you request that I am happy for you to take the outstanding client fee of £350. Once again, thank you for everything you have done for us over the past few months, it has been a pleasure to have had the benefit of your services. With our best regards, Doug & Susan

    Posted
  • 5

    A big thank you to Kathryn and Hayley for all your hard work. They couldn't be more helpful and made life very easy for me. From start to finish very professional and I would definitely recommend them.

    Posted
  • 5

    I have nothing but full praise and admiration and a huge thank you to John Charcol. From my initial ‘general enquiry’ phone call through to an email confirming completion of the house purchase the team at John Charcol have kept me fully informed with the progress of my mortgage application every step of the way. In particular a huge thank you to Reena Ved (London office) for swiftly and very efficiently processing and submitting my application and to Katie Paterson (Southampton office) for being very efficient and keeping me frequently up to date....Full marks and thank you to John Charcol, I thoroughly recommend them!

    Posted

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Legal

YOUR PROPERTY MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON A MORTGAGE OR ANY DEBT SECURED ON IT.

John Charcol is a trading name of John Charcol Limited and its Appointed Representatives. John Charcol Limited is authorised and regulated by the Financial Conduct Authority. The Financial Services Register number is 665649. Registered in England No. 9157892. Registered office address for John Charcol Limited is 5th Floor, Cutlers Exchange, 123 Houndsditch, London, EC3A 7BU. The FCA does not regulate some investment mortgage contracts. Calls may be recorded for training and monitoring.