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Posted on 8 May 2012 by John

As I am new to your site, how long does it take for a reply and where do I locate the reply?


There is no set service standard for replies to questions on this website, but usually an answer will be posted within 72 hours.  The latest question to be answered always appears on the Home page of the website and then this and the previous question and answer can be found under the Mortgage News tab above.  For any questions and answers prior to this just select the "Ask the mortgage experts" option on the left side of the Knowledge and Resources page and you will have access to nearly 800 answers on a wide range of topics listed in chronological order.  These can then be filtered depending on the topic you are interested in.

The quickest way to get an answer to any mortgage questions is to call one of our independent advisers on 0344 346 3672.  They will soon be able to let you know if we can help and are more than willing to research the market to find the right mortgage for you.


Answers provided in response to Ask the experts are based on the information provided and do not constitute advice under the Financial Services & Markets Act. They reflect the personal views of the authors and do not necessarily represent the views, positions, strategies or opinions of John Charcol. All comments are made in good faith, and John Charcol will not accept liability for them.

We recommend you seek professional advice with regard to any of these topics where appropriate.

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