The individual will support the application of the Training and Competence (T&C) scheme, and the development of John Charcol advisers to support the Company’s business objectives. The individual will be responsible for performing 1st line of defence activities for Advisers working under the John Charcol T&C Scheme.

Measures of Performance:

  • Timely and accurate completion of T&C scheme requirements.
  • Timely identification and resolution of risks and issues.
  • Timely and accurate record keeping of the T&C scheme.
  • Positive feedback on interpersonal skills from peers and advisers.
  • Achievement of goals set by Head of Sales.

Key accountabilities:

  • Maintain and embed the T&C scheme, taking responsibility for ensuring that all aspects of the scheme are adhered to.
  • Conduct observations across all product areas, providing constructive feedback and highlighting areas for development and business improvement whilst ensuring suitable advice is given.
  • Conduct 1-1’s with advisers to discuss performance and KPI’s, manage risks and drive better customer outcomes.
  • Create, implement and manage development plans with advisers to address performance issues, risks and development needs.
  • Provide coaching and development to improve adviser quality, improve customer outcomes.
  • To facilitate and deliver induction training as required under the T&C scheme.
  • Develop and grow effective relationships with all John Charcol departments.
  • Carry out any other duty related to T&C as may reasonably be required.
  • Responding promptly to, and with appropriate diligence in line with company procedures, any complaint received.
  • Adherence to all requirements as set out in the company’s Training & Development Scheme. Responsible for keeping yourself updated on company policies.
  • To present a professional approach to a high standard of service quality and product knowledge, maintaining high standards of integrity, conduct and behaviour.
  • To drive the business forward and respond positively to changes in business practise and objectives where it necessary from time-to-time.
  • Consistently demonstrate good Conduct Risk behaviours by placing the customer’s best interest at the heart of everything you do and recommend improvements where possible. Contribute through actions and behaviour to ensure the culture of the whole company reflects this.
  • Responsibility for adherence to compliant process within all sales.
  • Implementation of company policy.

Key Knowledge, Skills, Experience required:


  • Minimum of 2 years’ experience within a regulated or financial services environment.
  • Minimum of 1 years’ experience of working in a T&C role.
  • Knowledge of the regulatory environment in the UK, and in particular FCA regulation.
  • Good IT skills in a range of relevant applications (Word, PowerPoint, Excel, Outlook).
  • Strong interpersonal and relationship building skills.


  • CMAP or equivalent qualification.
  • Formalised Compliance qualification.

Key competencies:

  • Good at planning and organising with an ability to work to challenging deadlines.
  • Ability to work well under pressure.
  • Ability to challenge in a constructive manner.
  • Ability to work without supervision.
  • Ability to work collaboratively within a team.
  • High standard of attention to detail and record keeping.
  • Effective communicator with good written and oral communication skills.
  • Flexible and supportive approach to working practices.
  • Team player.
  • Good computer skills (Word, Excel & Microsoft Outlook).
  • Sales and client focused.
  • Results orientated.
  • A passion for financial services and the mortgage market.

Date posted: 16/05/2024


Northam RoadSouthamptonUKSO14 0PF


John Charcol

John Charcol

Cutlers Exchange, 123 HoundsditchLondonEC3A 7BU

Our Packages


Competitive commission rates with the option to work remotely or from one of our offices


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