• Position: Mortgage Administrator
  • Type: Full time, permanent position
  • Salary: £22,000 - £30,000 per annum DOE + monthly bonus scheme
  • Location: Independent Mortgage Broker and Adviser Southampton
  • Working Hours: Monday to Friday Office Based
  • Contact: recruitment@johncharcol.co.uk


John Charcol is currently recruiting for a Mortgage Administrator to join their expanding team in the mortgage sector. The successful candidate will report directly to the Team Leader.

As a Mortgage Administrator, you will be required to manage the mortgage and protection pipeline in order to progress a client’s mortgage/insurance from start to completion in an efficient and professional manner. You will work closely with mortgage lenders, providers, solicitors and estate agents to ensure all caseloads are processed in an effective and timely manner.

Key responsibilities:

  • Acting as a primary point of contact for all clients post submission of application
  • Uploading supporting documents to the lender’s portal
  • Calling lenders/providers for any updates on mortgage/insurance applications and gathering additional information/missing documents from clients
  • Verifying ID/Documents ensuring applicants meet the lender’s criteria
  • Completing AML and compliance checks as a risk prevention
  • Updating the in-house system ensuring all notes are clear and accurate


  • Minimum of 1 year’s administration experience preferred
  • Good IT skills (Word, PowerPoint, Excel, Outlook)
  • Experience managing/prioritising own caseloads
  • Strong communication skills both written and oral 

Additional Information:

  • Monthly bonus scheme
  • Free on-site parking
  • Interviews to be held at our office in Southampton

About John Charcol:

Established in 1974 we are the original independent mortgage broker. With over 40 years’ experience in the industry we understand the challenges our clients face and have the experience and expertise to help guide them through the complex process of buying a house, remortgaging or investing in the property market.

We’re always looking for experienced hands who are looking to take the next step in their career, so get in touch.

Date posted: 11/03/2024


Northam RoadSouthamptonUKSO14 0PF


John Charcol

John Charcol

Cutlers Exchange, 123 HoundsditchLondonEC3A 7BU

Our Packages


Competitive commission rates with the option to work remotely or from one of our offices


For more information, contact: