Help & Advice

At John Charcol we are always here to help; if we can be so bold, it’s what we’re good at.  Below you will find a number of ways to contact us depending on what you would like to talk about.  So, to talk about mortgages, insurance or press issues, just give us a call to start the conversation or to orgainse to come and see us. 

Our flagship office is in the heart of the City of London near Liverpool Street Station.  You can see exactly where on the map below.


Customer services

0344 346 3650


Mortgage Enquiries

0344 346 3672

or

Fill in an Enquiry Form:


Insurance Enquiries

0344 980 6880


Group Information

0344 365 0346


Face to Face advice

0344 346 3650


Press Office

Journalists, newspapers? Follow the link below to find a range of resources

Find out more


Find us

Our Address:

5th Floor
Cutlers Exchange
123 Houndsditch
London
EC3A 7BU

Opening Times

Monday-Thursday
Friday
Saturday
Sunday

8:30am - 7:00pm
8:30am - 6:00pm
10:00am - 2:00pm
Closed

FAQs

How can I apply for a mortgage with John Charcol?

Let our mortgage advisers do it all for you, over the telephone or preferably face to face. We find face to face advice ensures we understand all about you and make the very best recommendation we can.  We’ll select the right mortgage from the whole of the market, and manage your application through to completion.

What are exclusives?

John Charcol's size enables us to offer special mortgage rates from the mainstream lenders, only available to our customers. We often have exclusive products that aren't available directly from the lender or from other brokers. This is one of the advantages of using a broker to find a mortgage rather than going directly to your lender. Currently a £75 booking fee will be charged for all exclusive and semi-exclusive mortgages.

Can we help you find home insurance?

Yes we can with John Charcol Independent Insurance Brokers.

When it comes to choosing insurance for your home there are a number of things to consider, but the most important one has to be ensuring your family’s home and possessions are protected.  Do you really know that everything is covered when you haven’t spoken to an expert?  John Charcol Independent Insurance Brokers understand the importance of finding the most suitable insurance policy, both on the level of cover and the price.  And, crucially, we know that most people have very little time to do this.

We can use exclusively negotiated policies or we can search the market to find the right policy.  And, as you would expect, with our product knowledge, we know all the small print of all the policies we have access to, allowing us to recommend the most extensive coverage relevant to you.

Claims

Of course, we are all influenced by price in some way, but when it comes to home insurance it is only when you come to make a claim that you put your policy to the test, and the importance of extensive cover and a personal service becomes all too clear. At John Charcol we appreciate that claims are stressful which is why our dedicated claims team concentrate on getting you back in the same position you were in before the loss, as quickly and competently as possible. We deal with insurers, loss adjusters and, where necessary, third parties on your behalf and always keep you completely up to date with the
progress. It’s simply first class service, a big claim we know, but one we are
confident in making.  For more detail click on the claims link.

Act now

So, as time is of the essence here, we won’t go on anymore.  To get the best
independent insurance quote simply give us a call or complete the short enquiry
form and one of our experts will be back to you soon.

What proof do you need of my identity and income?

Your John Charcol consultant will email you with a full list of the supporting documentation needed by the lender you have chosen. Each lender has different requirements (and they even vary by product and circumstance of the loan).

Typically, the documents you might need to provide include: three months of payslips; bank statements; proof of identity; proof of address; proof of deposit; existing mortgage statement (if applicable) and business accounts if you are self-employed.

We will ask you to either bring to a meeting or send us the original documents (the lender requires that we verify that we have seen the originals).  We aim to get your documents back in the post to you the day after we receive them, so you shouldn't be without the originals for more than a few days.

How do you keep track of your mortgage application?

Unlike some other online mortgage services who sub-contract the administration of their mortgage applications to another company, we handle every application we receive within our own team. As soon as we receive your application, your consultant will handle your case.

Your consultant will follow your application through from start to finish and tackle any problems which arise on the way. They'll contact you by email or phone to let you know of progress and whether they need more information from you.

Find out more about John Charcol and the service we offer.

What are the benefits of using an online mortgage broker like John Charcol?

Here at John Charcol, we have access to the whole of the market.

You could use our site to find what looks like the right mortgage, and then apply directly to the lender. However, this won't normally save you money, you may not actually qualify for the mortgage - and in fact it could be cheaper through us!

And, many of our mortgage exclusives are not available directly from the lender.

Our aim is to provide you with top quality service from a dedicated team and we have worked hard to speed up the application process. We believe you will find it a more rewarding (and less stressful!) experience to let us help you through the mortgage and home buying maze. Find out more about John Charcol and the service we offer.

Do we offer advice on which mortgage is best for you?

Yes. Our experts will select the right mortgage for you and manage your application through to completion.

Contact us for further details.

Terms & conditions

Our charges are based on two considerations: the loan amount and the complexity of your individual circumstances. We will provide you with a free initial consultation and we will always explain exactly what you will be charged before you choose to  proceed with an application. As we offer a bespoke service our charges can vary. Our minimum fee is £495, (of which a non-refundable £150 is payable when you make a formal mortgage application). The average fee paid by our clients over the last year was 0.24% of their loan value. (For example, if your loan amount is £300,000 our average fee would be £720). If your circumstances are more complex we may charge a higher fee. Our maximum fee is 1.5% of the loan value. (For example, if your loan amount is £300,000, our maximum fee will be £4,500).

These fees apply to all regulated mortgages. Certain mortgages, primarily most buy to let and commercial mortgages, are not regulated. Fees for non-regulated mortgages can vary depending on your requirements and circumstances. Please contact us directly for more guidance.

Legals

YOUR PROPERTY MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON A MORTGAGE OR ANY DEBT SECURED ON IT.

John Charcol is a trading name of John Charcol Limited and its Appointed Representatives. John Charcol Limited is authorised and regulated by the Financial Conduct Authority. The Financial Services Register number is 665649. Registered in England No. 9157892. Registered office address for John Charcol Limited is 5th Floor, Cutlers Exchange, 123 Houndsditch, London, EC3A 7BU.

The FCA does not regulate some investment mortgage contracts.

Calls may be recorded for training and monitoring.