Client Testimonials - Our Mortgage Adviser Reviews

We had the absolute pleasure of working with Lisa Gilsenan to secure a mortgage for our new home, and we truly couldn’t be more grateful for her support throughout the entire process. From the very beginning, Lisa was a constant source of knowledge, guidance, and reassurance. She made what could have been a stressful experience feel smooth and manageable. Her professionalism, patience, and genuine willingness to help made all the difference. No matter how many questions we had (and we had plenty!), Lisa was always just a call or message away—ready to respond with clarity, care, and a smile. She went above and beyond at every stage, and her dedication truly stood out. Even though we purchased our home through different estate agents who recommended their own mortgage advisors, we confidently chose Lisa—and it was the best decision we could have made. She acted solely in our best interest and handled everything with absolute expertise and integrity. We wholeheartedly recommend Lisa to anyone in need of mortgage advice or support. You will be in the most capable and caring hands!

Knowledgeable, attentive and very helpful

Great team These people soon for me Mortege's issue solved And very soon my mortgage was approved at a low rate I am very thankful to these people

I had the pleasure of dealing with David Pudney at John Charcoal. Unfortunately my house buying journey wasn't smooth, but David was incredibly supportive, really friendly and got things done really fast. He was also really communicative, emails answered very quickly. Thank you!

Always very happy with John Charcol's service. Ezra Le Mon and Fiona Allan have been assisting us with our mortgages for years now. Ezra has always found us the best rate and most suitable products on the market, quickly and easily. Fiona has always ensured that our applications get processed smoothly and on time, and provides regular updates as things progress. Great, clear, responsive communications and very good advice. In a world where I'm regularly let down by inept customer service, I honestly couldn't be happier to have such expert, competent people at John Charcol to rely on!

My adviser Mohit was excellent - he went the extra mile to research and recommend a life insurance policy that truly meets my needs.