Contact us

We are always delighted to hear from our customers, potential customers, the media or any other interested parties and will deal with your query as quickly and efficiently as we can.

Should you wish to write to us at our head office you can, addressed to:

Head of Operations
John Charcol
2nd Floor
Chancery House
53-64 Chancery Lane
London
WC2A 1QU

Department	Email address	Telephone number
Customer Services for current applications	customerservices@charcol.co.uk
Media enquiries	mediaenquiries@charcol.co.uk	0845 413 1010

Your initial consultation is obligation free. There will be a minimum fee for our service of £450, of which £150 is payable when you apply, and we will retain the commission from the lender. Alternatively, you can choose the fee only option which is typically 0.63% of the amount borrowed. The precise amount will depend on your circumstances and loan amount, and will be discussed and agreed before you make an application.

YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON A MORTGAGE OR ANY DEBT SECURED ON IT

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John Charcol is a trading name of Charcol Limited. Registered in England No 3397767. Registered Office is at 2nd Floor Chancery House, 53-64 Chancery Lane, London, WC2A 1QU. Tel: 0845 413 1000. Charcol Limited is authorised and regulated by the Financial Services Authority (FSA registration number 427339).
This site is only directed at persons within the UK. Calls may be recorded for training and monitoring. Max call charge from a BT landline is 3.9p per minute. Calls from other networks may vary.