Help & Advice

Customer service

At John Charcol, we’re proud of the fact that we have highly trained people available at the end of the phone, should you get stuck, need a hand, or just want to talk to a human being. Call us on 0844 346 3650.

Press Office

If you are from the media and wish to speak to John Charcol please visit our press office.

Expert mortgage advice

If you would like a trained adviser to help you choose the right mortgage and take the whole process off your hands, our experts can help. Call us on

Face to face advice

We fundamentally believe that face to face advice is the best you can get.  Meeting you, understanding your needs and aspirations, and having the time to talk them through with you, helps us get the very best mortgage and protection products for you.  Call us and ask to book an appointment on 0844 346 3650.

Group information

If your enquiry concerns the John Charcol group of companies or you have a corporate, marketing, finance, HR or recruitment question - please contact our Head Office on 0844 346 3650.

Terms & conditions

Your initial mortgage consultation is obligation free. There will be a minimum fee for our mortgage service of £450, of which £150 is payable when you apply, and we will retain the commission from the mortgage lender. Alternatively, you can choose the fee only option which is typically 0.65% of the amount borrowed. The precise amount will depend on your circumstances and mortgage loan amount, and will be discussed and agreed before you make a mortgage application.

YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON A MORTGAGE OR ANY DEBT SECURED ON IT

Legals

John Charcol is a trading style of Towergate Financial (West) Ltd, which is authorised and regulated by the Financial Services Authority; our registration number is 147692. John Charcol Associates LLP is an appointed representative of Towergate Financial (West) Ltd, which is authorised and regulated by the Financial Services Authority.  Registered office: Towergate House, Eclipse Park, Sittingbourne Road, Maidstone, Kent ME14 3EN. Registered in England No: 02292688.  This mortgage site is only directed at persons within the UK.   The FSA does not regulate some investment mortgage contracts.  Calls may be recorded for training and monitoring. Max call charge from a BT landline is 3.9p per minute. Calls from other networks may vary.