Help & Advice

At John Charcol we are always here to help; if we can be so bold, it’s what we’re good at.  Below you will find a number of ways to contact us depending on what you would like to talk about.  So, to talk about mortgages, insurance or press issues, just give us a call to start the conversation or to orgainse to come and see us. 

Our flagship office is in the heart of the City of London near Liverpool Street Station.  You can see exactly where on the map below.


Customer services

0844 346 3650


Mortgage Enquiries

0844 346 3672

or

Fill in an Enquiry Form:


Insurance Enquiries

0844 980 6880 

or

Fill in an Enquiry Form:


Group Information

0844 365 0346


Face to Face advice

0844 346 3650


Press Office

Journalists, newspapers? Follow the link below to find a range of resources

Find out more


Find us

 

Our Address:

5th Floor
Cutlers Exchange
123 Houndsditch
London
EC3A 7BU

Easter Opening Times

Thursday
Friday
Saturday
Sunday
Monday
Tuesday

8:30am - 6:00pm
Closed
Closed
Closed
Closed
8:30am - 7:00pm

0844 346 3672

FAQs

How can I apply for a mortgage with John Charcol?

Let our mortgage advisers do it all for you, over the telephone or preferably face to face. We find face to face advice ensures we understand all about you and make the very best recommendation we can.  We’ll select the right mortgage from the whole of the market, and manage your application through to completion.

What are exclusives?

John Charcol's size enables us to offer special mortgage rates from the mainstream lenders, only available to our customers. We often have exclusive products that aren't available directly from the lender or from other brokers. This is one of the advantages of using a broker to find a mortgage rather than going directly to your lender. Currently a £75 booking fee will be charged for all exclusive and semi-exclusive mortgages.

Can we help you find home insurance?

Yes we can with John Charcol Independent Insurance Brokers.

When it comes to choosing insurance for your home there are a number of things to consider, but the most important one has to be ensuring your family’s home and possessions are protected.  Do you really know that everything is covered when you haven’t spoken to an expert?  John Charcol Independent Insurance Brokers understand the importance of finding the most suitable insurance policy, both on the level of cover and the price.  And, crucially, we know that most people have very little time to do this.

We can use exclusively negotiated policies or we can search the market to find the right policy.  And, as you would expect, with our product knowledge, we know all the small print of all the policies we have access to, allowing us to recommend the most extensive coverage relevant to you.

Claims

Of course, we are all influenced by price in some way, but when it comes to home insurance it is only when you come to make a claim that you put your policy to the test, and the importance of extensive cover and a personal service becomes all too clear. At John Charcol we appreciate that claims are stressful which is why our dedicated claims team concentrate on getting you back in the same position you were in before the loss, as quickly and competently as possible. We deal with insurers, loss adjusters and, where necessary, third parties on your behalf and always keep you completely up to date with the
progress. It’s simply first class service, a big claim we know, but one we are
confident in making.  For more detail click on the claims link.

Act now

So, as time is of the essence here, we won’t go on anymore.  To get the best
independent insurance quote simply give us a call or complete the short enquiry
form and one of our experts will be back to you soon.

What proof do you need of my identity and income?

Your John Charcol consultant will email you with a full list of the supporting documentation needed by the lender you have chosen. Each lender has different requirements (and they even vary by product and circumstance of the loan).

Typically, the documents you might need to provide include: three months of payslips; bank statements; proof of identity; proof of address; proof of deposit; existing mortgage statement (if applicable) and business accounts if you are self-employed.

We will ask you to either bring to a meeting or send us the original documents (the lender requires that we verify that we have seen the originals).  We aim to get your documents back in the post to you the day after we receive them, so you shouldn't be without the originals for more than a few days.

How do you keep track of your mortgage application?

Unlike some other online mortgage services who sub-contract the administration of their mortgage applications to another company, we handle every application we receive within our own team. As soon as we receive your application, your consultant will handle your case.

Your consultant will follow your application through from start to finish and tackle any problems which arise on the way. They'll contact you by email or phone to let you know of progress and whether they need more information from you.

Find out more about John Charcol and the service we offer.

What are the benefits of using an online mortgage broker like John Charcol?

Here at John Charcol, we have access to the whole of the market.

You could use our site to find what looks like the right mortgage, and then apply directly to the lender. However, this won't normally save you money, you may not actually qualify for the mortgage - and in fact it could be cheaper through us!

And, many of our mortgage exclusives are not available directly from the lender.

Our aim is to provide you with top quality service from a dedicated team and we have worked hard to speed up the application process. We believe you will find it a more rewarding (and less stressful!) experience to let us help you through the mortgage and home buying maze. Find out more about John Charcol and the service we offer.

Do we offer advice on which mortgage is best for you?

Yes. Our experts will select the right mortgage for you and manage your application through to completion.

Contact us for further details.

Terms & conditions

Your initial mortgage consultation is obligation free. There will be a minimum fee for our mortgage service of £450, of which £150 is payable when you apply, and we will retain the commission from the mortgage lender. Alternatively, you can choose the fee only option which is typically 0.65% of the amount borrowed. The precise amount will depend on your circumstances and mortgage loan amount, and will be discussed and agreed before you make a mortgage application.

YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON A MORTGAGE OR ANY DEBT SECURED ON IT

Legals

John Charcol is a trading style of Towergate Financial (West) Ltd, which is authorised and regulated by the Financial Conduct Authority; our registration number is 147692. John Charcol Associates LLP is an appointed representative of Towergate Financial (West) Ltd, which is authorised and regulated by the Financial Conduct Authority.  Registered office: Towergate House, Eclipse Park, Sittingbourne Road, Maidstone, Kent ME14 3EN. Registered in England No: 02292688.  This mortgage site is only directed at persons within the UK. The FCA does not regulate some investment mortgage contracts.  Calls may be recorded for training and monitoring. Max call charge from a BT landline is 3.9p per minute. Calls from other networks may vary.