Contact us

We are always delighted to hear from our customers, potential customers, the media or any other interested parties and will deal with your query as quickly and efficiently as we can.

Should you wish to write to us at our head office you can, addressed to:

Head of Operations
John Charcol
5th Floor
Cutlers Exchange
123 Houndsditch
London
EC3A 7PQ

Department	Email address	Telephone number
Customer Services for current applications	customerservices@charcol.co.uk
Media enquiries	mediaenquiries@charcol.co.uk

Your initial consultation is obligation free. There will be a minimum fee for our service of £450, of which £150 is payable when you apply, and we will retain the commission from the lender. Alternatively, you can choose the fee only option which is typically 0.63% of the amount borrowed. The precise amount will depend on your circumstances and loan amount, and will be discussed and agreed before you make an application.

YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON A MORTGAGE OR ANY DEBT SECURED ON IT

Web design agency - Liquid Light

John Charcol is a trading style of Towergate Financial (West) Ltd which is authorised and regulated by the Financial Services Authority. Registered in England No: 02292688.
Registered office: Towergate House, Eclipse Park, Sittingbourne Road, Maidstone, Kent ME14 3EN.
This site is only directed at persons within the UK. Calls may be recorded for training and monitoring. Max call charge from a BT landline is 3.9p per minute. Calls from other networks may vary.