Help & advice

At John Charcol we are always here to help.

To talk about mortgages, insurance or press issues, just give us a call to start the conversation or to organise to come and see us.

Our flagship office is in the heart of the City of London near Liverpool Street Station.  You can see exactly where on the map below.

Mortgage enquiries

0344 346 3672

Switchboard

0344 346 3650

Our opening times:

Speak with one of our expert mortgage advisers now.

Monday-Thursday 8:30am - 7:00pm
Friday8:30am - 6:30pm
Saturday10:00am - 2:00pm
SundayClosed

Our offices:

London

5th Floor
Cutlers Exchange
123 Houndsditch
London
EC3A 7BU

Birmingham

The Counting House
61 Charlotte Street
St. Paul's Square
Birmingham
B3 1PX

Southampton

Drivers Wharf
Northam Road
Southampton
SO14 0PF

Press Office

Journalists, newspapers? Follow the link below to find a range of resources

Find out more

Complaints

We always aim to provide excellent customer service and when that doesn’t happen we want to know why. Listening to you and learning from what you have to say will help us get it right next time, and we need your help to do this.

If you are not happy with the service that you have received please contact a member of our team either by e mail, telephone or letter at the following address:

Complaints Officer
Compliance Department
John Charcol
5th Floor Cutlers Exchange
123 Houndsditch
London
EC3A 7BU

E: complaints@johncharcol.co.uk 

T: 0344 346 3672

We will then independently investigate the issues that you have raised and advise you of our findings.

Should you be unhappy with the resolution to your complaint you may contact the Financial Ombudsman Service, who can be contacted at the following address:

Financial Ombudsman Service
Exchange Tower
London E14 9SR

Phone: 0800 023 4 567
Fax: 020 7964 1001
Email: complaint.info@financial-ombudsman.org.uk 
Our factsheet about our complaints procedures should tell you all you need to know about complaining to Charcol.

Find us


Legal

YOUR PROPERTY MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON A MORTGAGE OR ANY DEBT SECURED ON IT. John Charcol is a trading name of John Charcol Limited and its Appointed Representatives. John Charcol Limited is authorised and regulated by the Financial Conduct Authority. The Financial Services Register number is 665649. Registered in England No. 9157892. Registered office address for John Charcol Limited is 5th Floor, Cutlers Exchange, 123 Houndsditch, London, EC3A 7BU. The FCA does not regulate some investment mortgage contracts. Calls may be recorded for training and monitoring.