Pesky things, customers

Posted on 27 July 2009 by Ray Boulger

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The BBC is reporting that Barclays' online banking services were unavailable to some UK customers from 9.30. to 14.00. today owing to a hardware glitch.

A spokesman for the bank said “high volume of demand was also to blame for the fault, which followed a similar failure a month ago.”

I don’t think it is very clever for any business to blame its own inadequacies on its customers, particularly when all those customers are trying to do is use a service it actively promotes, and especially when the same problem occurred the previous month. Presumably Barclays takes the view that customers are a necessary evil.

A little bit of humility would be more appropriate!

Categories: Miscellaneous

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