How do you keep track of your mortgage application?

Unlike some other online mortgage services who sub-contract the administration of their mortgage applications to another company, we handle every application we receive within our own team. As soon as we receive your application, we assign a dedicated member of our team to your case, who is backed up by a 'buddy' in case they are ill or away. That means you can always talk to someone who is familiar with your case. You'll have their work contact details - phone and email - to get in touch when you need to.

Your Mortgage Associate will follow your application through from start to finish and tackle any problems which arise on the way. They'll contact you by email or phone to let you know of progress and whether they need more information from you.

Find out more about Charcol and the service we offer.