How can we help?

At John Charcol, we do everything we can to help you to find and arrange the best mortgage for your specific needs, with the minimum of fuss.  If you would like to speak to us we have a number of options for you.

Department Email address Telephone number
Customer Services for
current applications		 customerservices@charcol.co.uk 0844 346 3650
Media enquiries mediaenquiries@charcol.co.uk 0844 346 3650

Choosing a mortgage

  • Exclusive deals – with preferential rates, only available to John Charcol customers
  • Best Buys chosen by our mortgage experts to give you a quick idea of what’s available right now
  • Calculators to help you work out how much you can borrow, how much you might be able to save and which types of mortgages might suit you
  • Mortgage finders that match products with your particular circumstances in around 5 minutes flat
  • Life assurance quotes for protection for you and your family
  • Expert mortgage advice, where our adviser will choose the right mortgage for you

Getting a mortgage offer

  • Liaising with lenders to make sure they have what they need
  • Using our position as the UK’s leading mortgage broker to negotiate on your behalf if needed
  • Taking care of it all for you, through our Experts

Arranging your mortgage

  • Liaising with lenders to get the right deal
  • Talking with Estate Agents to keep the process moving
  • Liaising with solicitors to keep everything on track
  • Keeping you informed every step of the way

Terms & conditions

Your initial mortgage consultation is obligation free. There will be a minimum fee for our mortgage service of £450, of which £150 is payable when you apply, and we will retain the commission from the mortgage lender. Alternatively, you can choose the fee only option which is typically 0.65% of the amount borrowed. The precise amount will depend on your circumstances and mortgage loan amount, and will be discussed and agreed before you make a mortgage application.

YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON A MORTGAGE OR ANY DEBT SECURED ON IT

Legals

John Charcol is a trading style of Towergate Financial (West) Ltd, which is authorised and regulated by the Financial Conduct Authority; our registration number is 147692. John Charcol Associates LLP is an appointed representative of Towergate Financial (West) Ltd, which is authorised and regulated by the Financial Conduct Authority.  Registered office: Towergate House, Eclipse Park, Sittingbourne Road, Maidstone, Kent ME14 3EN. Registered in England No: 02292688.  This mortgage site is only directed at persons within the UK.   The FCA does not regulate some investment mortgage contracts.  Calls may be recorded for training and monitoring. Max call charge from a BT landline is 3.9p per minute. Calls from other networks may vary.