What our customers say
At John Charcol we truly believe that the service we offer is to the complete benefit of our clients. But of course you would expect us to say that. So, just in case you doubt us, please have a look at some of our recent client comments.
“I have just completed a remortgage that proved very challenging - mainly due to the ever changing requirements of various mortgage lenders and my own unusual offshore circumstances. Throughout the process I have been working with one of your consultants and she has been a superstar throughout. She's helped solve problems, find alternatives and helped me through the onerous requirements that now seem to be required even for a simple remortgage. I would recommend here wholeheartedly to anyone.”
"Thank you so much for all your kind, timely and most useful help throughout the process. I know our home purchase process wasn't the easiest, but you were a delight to work with and I can honestly say we couldn't have done it without you."
“We wanted to express our thanks to you for your professional and prompt management of our mortgage enquiry. Our case was not straightforward; however, you have proactively worked with us to find a solution and been responsive, efficient and polite when dealing with both myself and my wife. We would not hesitate to recommend you to others. We are pleased to report we have now received the keys to our new place and our move has gone smoothly.”
“I have dealt with several mortgage brokers previously and found the quality and personal service at John Charcol by far the best. They dealt with everything to do with my mortgage, spending time reviewing my mortgage protection needs and giving me total peace of mind. I will be looking forward to a continued relationship with John Charcol for the term of my mortgage.”
“John Charcol has taken care of us in a very professional manner and the consultant was very patient in taking us through the buying process since we are not from the UK. My wife and I will definitely be recommending John Charcol to our friends and family. We will also be back for future advice.”
"Professional, friendly and efficient. John Charcol consistently provides me with clear, objective and relevant financial advice."
“You helped with both my purchase and buy-to-let a few months ago. As buy-to-let was an area I knew very little about it was very reassuring to have some one of your ability, depth of knowledge and general experience working for us. I look forward to using your services again in future.”
“The level of service and attention to detail was the best I have ever encountered from any service provider I have ever dealt with (big call I know). It goes without saying therefore that I will be recommending the services of John Charcol to anyone I come across who is looking to undertake any mortgage-related transaction in the UK.”
“I'm not sure how we can ever thank you for all you've done!! I never thought I would see the end of this process after 9 months of pure hell but I just wished I'd found you in the beginning, I had more trust and faith in your work than I ever did in that family friend who my whole family have used for 20 years. You are a true godsend and you can have ALL of my future business.”